As a broker, Onlyskies-Jets offers its Clients flight terms from third-party air operators selected for each charter request. The cancellation and refund conditions applicable to a booking combine (i) the contractual conditions specific to the air operator selected for the flight, which vary according to the aircraft, the period and availability, and (ii) Onlyskies-Jets' brokerage fees. The precise conditions applicable to each booking are communicated in writing to the Client before full payment of the booking and prevail, in the event of discrepancy, over the indicative scale below.
Onlyskies-Jets' brokerage fees compensate for the research, negotiation and matchmaking work carried out from the quote request onwards. Unless otherwise agreed in writing, these fees remain due to Onlyskies-Jets once the booking is confirmed with the operator, including in the event of subsequent cancellation by the Client.
As an indication, unless specific operator conditions are communicated before booking, the following cancellation fees may apply to the charter amount (excluding brokerage fees, covered in Article 2):
• Cancellation more than 30 days before the scheduled departure date: refund of [90]% of the amount paid.
• Cancellation between 30 and 14 days before departure: refund of [50]% of the amount paid.
• Cancellation between 13 and 7 days before departure: refund of [25]% of the amount paid.
• Cancellation less than 7 days before departure, or after the flight has begun: no refund.
This scale is indicative; it must be adjusted and confirmed according to the conditions actually negotiated with each operator for each booking.
If the air operator cancels or substantially modifies the flight for a reason of its own (technical failure, crew unavailability, etc.), Onlyskies-Jets makes every effort to offer an equivalent replacement solution. Failing a solution accepted by the Client, the sums paid for the cancelled flight are refunded, subject to the brokerage fees already incurred for the service rendered.
In the event of cancellation related to force majeure (weather conditions, closure of airspace, decision by a public authority, etc.), refund terms follow the specific conditions of the air operator concerned, communicated to the Client as soon as possible. Onlyskies-Jets strives to limit the financial impact for the Client but cannot guarantee a full refund where sums have already been committed to third parties.
Any modification request (dates, airport, number of passengers) must be sent in writing as soon as possible. A modification may result in a price change and, depending on the time remaining before departure, be treated as a cancellation followed by a new booking, with the scale in Article 3 applying.
Refunds due are made using the same payment method as that used for the initial payment, within [14] business days from written confirmation of the refundable amount.
The Client is informed that, under Swiss law, unlike the consumer law applicable in the European Union, there is no general 14-day right of withdrawal for services booked remotely. Bookings are therefore firm upon confirmation, subject to the cancellation conditions set out in this Policy. Consumer Clients domiciled in the European Union benefit, where applicable, from the mandatory consumer protection provisions of their country of residence to the extent that they apply.
Any refund request must be sent in writing to Contact@onlyskies-jets.com, specifying the booking reference. Onlyskies-Jets acknowledges receipt within [48] business hours and, after verification with the operator concerned, communicates the refundable amount and processing time.
